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Salesforce Application Support Developer

Salary £55,000.00
Location Leicester
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

 

Can you imagine a world without music? Neither can we.

Key Details

The Salesforce Application Support Developer is a key member of the Salesforce Application Support Team at PPL PRS. This role enhances our support capability by embedding Salesforce development expertise directly within the support function.

The role focuses on enhancements, configuration changes, minor bug fixes, and technical improvements to the Salesforce platform, while acting as a technical escalation point for the wider Application Support Team. The role also serves as a buffer between Application Support and the Internal Development Team, ensuring issues are triaged, stabilised, and well-defined before being escalated into larger development backlogs.

This position is ideal for a hands-on Salesforce developer who enjoys working close to operational teams, resolving issues pragmatically, and improving system usability and reliability

What you will be doing

Salesforce Enhancements & Fixes

  • Deliver minor enhancements, configuration changes, and bug fixes within Salesforce
  • Develop and maintain Salesforce solutions using Apex, Flows, and Lightning components
  • Configure and maintain Salesforce features, including custom objects, fields, validation rules, page layouts, approval processes, and installed packages
  • Ensure fixes and enhancements follow agreed change control, testing, and deployment processes

Application Support & Escalation

  • Act as a technical point of escalation for the Salesforce Application Support Team
  • Assist with investigation and root cause analysis of recurring or complex incidents
  • Determine when issues can be resolved within support vs escalated to the Internal Development Team
  • Improve issue definitions and technical clarity before escalation to reduce rework
  • Provide clear technical assessment and recommendations when escalating to the Internal Development Team

Integration & Platform Support

  • Support and troubleshoot integrations between Salesforce and third-party systems
  • Troubleshoot and resolve integration-related incidents
  • Provide hands-on support for Jitterbit integrations, including investigation and remediation of failures
  • Collaborate with vendors and internal teams as required

Collaboration & Documentation

  • Work closely with Salesforce administrators and developers to resolve issues efficiently
  • Document fixes, enhancements, and known issues using JIRA and Confluence
  • Translate support issues into well-defined technical tasks or user stories that clearly define acceptance criteria
  • Share technical knowledge with the support team to raise overall capability

Continuous Improvement

  • Identify recurring issues and recommend preventative improvements
  • Contribute ideas to improve support tooling, monitoring, and operational stability
  • Remain current with Salesforce updates, features, and recommended practices


You will have

Essential

  • 3+ years’ experience working on the Salesforce platform
  • Hands-on experience with Salesforce configuration and development, including:
    • Apex
    • Flows
    • Visualforce and/or Lightning Web Components
  • Experience supporting or maintaining Salesforce integrations (API or middleware-based)
  • Experience working within support, BAU, or operational environments
  • Experience troubleshooting and fixing issues in production systems
  • Salesforce Platform Developer I (strongly preferred) and ideally Platform Developer II, or equivalent experience and willingness to certify.
  • Familiarity with Sales Cloud, Service Cloud, and Experience Cloud
  • Experience working with Agile or structured change management processes

Desirable

  • Experience with Jitterbit (highly desirable)
  • Experience supporting platforms such as Certinia (FinancialForce), CPQ, Vonage, Pardot, Conga, Gearset, or OwnBackup
  • Experience working in a support‑led or BAU development environment
  • Additional Salesforce certifications (e.g. Salesforce Administrator, Advanced Administrator, App Builder, Omnistudio)

If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.

If a business plays or performs music in their business, they will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows businesses to legally play music in their business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.

By joining us, you’ll be part of a team that’s genuinely passionate about music and people. Since we started in 2018, we’ve grown massively, but we still have big ambitions. We’re looking for top talent full of fresh ideas and new perspectives to make a difference and help us grow even more. 

We offer hybrid working in our modern office in the heart of Leicester along with a competitive benefits package. Visit www.pplprs.co.uk to find out more.

PPLPRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams.

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in X days

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