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Salesforce Quality Engineering Manager

Salary Competitive salary & benefits
Location Leicester
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

 

Can you imagine a world without music? Neither can we.

Key Details

We’re expanding and maturing our Salesforce delivery (Sales/Service/Experience Cloud and custom) and require a hands-on Quality Engineering Manager to set the strategy, build robust automation (primarily Provar), and embed quality by design. Your mission is to increase release confidence and velocity while reducing cost-to-serve by minimising defects in production and shortening feedback loops.

What you will be doing

Quality leadership & strategy

  • Own the end‑to‑end QE strategy for Salesforce: unit, component, system, integration, regression, UAT, non-functional.
  • Define and govern Definition of Ready/Done, test entry/exit criteria, and quality gates aligned to release governance.
  • Establish risk‑based testing aligned to business value and regulatory priorities.

Test automation (Provar-first)

  • Design, implement, and scale Provar frameworks: modular test assets, page object patterns, robust selectors, parameterised data.
  • Integrate Provar into CI/CD (e.g., Azure DevOps/Bitbucket/Gearset/GitHub Actions/Jenkins), enable scheduled nightly suites and PR gating.
  • Build strategies for test data (synthetic, masked prod-like), environment parity, and resilient selectors across UI changes.
  • Maintain traceability: user story, acceptance criteria, test cases, automated suites, reports.

Engineering enablement

  • Champion shift‑left practices (BDD/TDD, contract testing, API-first), code review quality, and testability patterns.
  • Coach engineers and analysts on writing testable user stories and executable acceptance criteria (Gherkin where useful).
  • Partner with Release/Environments for scratch org usage, ephemeral test environments, and reliable pipelines.

Non‑functional quality

  • Establish baseline and tooling for performance, security, and accessibility testing; integrate checks into pipelines.
  • Define SLOs/SLIs for Salesforce user experience (e.g., page load, query time) and automate monitoring where feasible.

People leadership

  • Lead, mentor, and develop QAs; set career paths, standards, and communities of practice.
  • Manage partner testers; ensure outcome‑based contracts, quality SLAs, and knowledge transfer.

Reporting & continuous improvement

  • Own quality metrics and OKRs: automation coverage, change fail rate, escaped defect rate, MTTR, cycle time, flaky test rate.
  • Run root‑cause analyses and quality retros; drive remediation and preventative improvements.

You will have

Required

  • Previous experience in Quality Engineering/QA, with Salesforce experience and experience leading or managing QE/QA teams.
  • Proven expertise with Provar (test design, framework build, data strategies, CI integration, reporting).
  • Hands‑on with CI/CD for Salesforce (Azure DevOps/Bitbucket/Gearset/GitHub Actions/Jenkins), Git branching (trunk or GitFlow), code reviews.
  • Strong understanding of Salesforce architecture: metadata, Apex, Flows, profiles/permission sets, packaging, sandboxes/scratch orgs.
  • API/integration testing (REST/GraphQL, Postman/Insomnia, contract testing), and mocking/stubbing patterns.
  • Solid test design (equivalence partitioning, boundary analysis, risk‑based test selection) and traceability practices.
  • Excellent stakeholder communication; able to influence Product/Engineering, simplify complexity, and report succinctly.

Desirable

  • Salesforce certifications (Admin, Platform App Builder, Platform Developer I), Provar certification, ISTQB (Advanced/TTA).
  • Performance testing (JMeter, k6), security testing basics (SAST/DAST, Salesforce Shield familiarity), a11y fundamentals (WCAG).
  • Experience with Playwright/Selenium and API contract testing (e.g., Pact) where appropriate beyond Provar.
  • Exposure to data masking/subsetting tools and environment strategy.
  • Domain knowledge in subscriptions, licensing, payments, or contact-centre operations.

If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.

If a business plays or performs music in their business, they will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows businesses to legally play music in their business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.

By joining us, you’ll be part of a team that’s genuinely passionate about music and people. Since we started in 2018, we’ve grown massively, but we still have big ambitions. We’re looking for top talent full of fresh ideas and new perspectives to make a difference and help us grow even more. 

We offer hybrid working in our modern office in the heart of Leicester along with a competitive benefits package. Visit www.pplprs.co.uk to find out more.

PPLPRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams.

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