National Account Executive

Salary £28,000 plus car allowance

Location Leicester

Line Manager Ruth Tedstone-Woods

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We have an exciting opportunity for a National Account Executive to retain and grow revenue of high value and large customer accounts through developing and maintaining excellent business relationships with key decision makers in those organisations.

Key responsibilities

To deliver revenue targets through core key account management activities and identify further opportunities for revenue growth
To identify key decision makers for own accounts and build long lasting, close working relationships through regular dialogue
To obtain all the relevant site / music usage information to enable accurate invoices to be raised
To negotiate appropriately to secure licence reviews and/or increased revenues
To complete reviews for customers in own portfolio, agreeing payment terms
To ensure that all customer details are captured and processed accurately and efficiently through ongoing customer interactions
To identify and contact all due and overdue accounts within own portfolio with a view to obtaining payment and payment commitments from customers, where appropriate
To actively chase and collect past due and aged debt within own portfolio
To work with the National Account processors to ensure workload is prioritised and managed effectively
To use objection handling techniques to proactively resolve any customer queries or objections. Effectively obtain evidence of music usage to support potential infringement cases
To educate and advise customers, positively reinforcing benefits of music to their business, while ensuring that they understand and are adhering to the contractual licensing terms and conditions
To effectively build a network and represent the company at external client meetings and appropriate events
To work co-operatively and supportively with other teams in order to ensure the customer experience is positive
To respond to customer queries and ensure timely resolution of complaints
To develop and maintain knowledge of accounts and sectors, in order to maximise specific revenue streams through proactive management and conversion of sales and upsell opportunities
To develop and maintain knowledge within core licensing processes and procedures, including tariffs and Copyright Law
To build and demonstrate business expertise and contribute to continuous improvement of licensing processes
To effectively manage a workload that consists of time spent in customer meetings as well as time in the Leicester office

You will have:

Proven track record in Key Account management and sales
A level education or relevant work experience
Proven experience of managing customer relationships
Experience of using a CRM system
Full driving licence and access to a vehicle
Experience of managing complaints
Competent in Microsoft Office

Benefits

Brilliant
Pension

Refer a Friend Scheme (Earn Up To £500)

Cycle To
Work Scheme

Healthy
Food & Snacks

£120 Annual
Music Voucher

Perkbox Giving You Access To Over 4,000 Deals and Discounts

Casual
Dress Code

25 Days Holiday + Bank Holidays (Increases With Tenure)

Modern Office Space With Music Relaxation Areas

The Company

If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.

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