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Telesales Adviser

Salary 22,308.20
Location Leicester
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We are seeking a motivated Telesales Advisor to join our New Business team. To provide an efficient customer focused service through a variety of contact channels, generating new business invoices / customers through both inbound and outbound telephone calls.

Who are we?

PPL PRS is a joint venture between PPL and PRS for Music, dedicated to providing the best music licensing experience in the world. We are a diverse, vibrant, and collaborative company that aim to give back to our Musicians & Artists. We also love to make sure singer-songwriters and performers are fairly rewarded for their hard work. We are transforming music licensing in the UK with the launch of TheMusicLicence.

Duties:
To proactively manage customer contact through a variety of channels (telephone, email, web forms and direct mail) and process new business invoices. This will include:

  • Taking inbound sales enquiries and converting to customers
  • Checking against the knowledge base for the required tariff information etc where needed to ensure customers are appropriately licenced
  • Verifying and gathering the relevant information and additional customer information where appropriate
  • Licencing customers at the first point of contact where possible
  • Dealing with any existing customer queries in an efficient manner and providing the transferring them to the correct department
  • Creating leads where needed and ensure the correct Salesforce process is followed to licence each customer
  • Taking ownership of your customer through to resolution (licence)
  • To set and complete appropriate tasks and maintain comprehensive notes relating to customer leads / accounts
  • To maintain accurate notes in the CRM system (Salesforce)
  • To use objection handling techniques to proactively resolve any customer queries or objections.
  • Effectively obtain evidence of music usage within the business to ensure customers are adequately licenced and we are maximising revenue

Experience:

  • Minimum of 1-2 years’ experience in a similar role (desirable)
  • Strong communication skills in English
  • Familiarity with Salesforce or similar CRM software
  • Competent using Microsoft Office – Word, Excel, PowerPoint and Outlook

This position offers the opportunity to develop your sales skills and contribute to the growth of our company. If you are a dynamic individual with a passion for sales and excellent communication abilities, we encourage you to apply for this exciting opportunity.

If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.

Benefits

Brilliant
Pension

Refer a Friend Scheme (Earn Up To £500)

Cycle To
Work Scheme

Healthy
Food & Snacks

£120 Annual
Music Voucher

Perkbox Giving You Access To Over 4,000 Deals and Discounts

Casual
Dress Code

25 Days Holiday + Bank Holidays (Increases With Tenure)

Modern Office Space With Music Relaxation Areas

The Company

If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.

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Closing

in X days

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