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Partnership Assistant

Salary £24,409.20
Location Leicester
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

We have an exciting opportunity for a Partnership Assistant to join our New Business team to work with our third-party outsourced call centres, supporting with sales and lead improvement through coaching, training, data analysis and stakeholder management.

This role is supported by a comprehensive training programme and is offered on a hybrid working basis so that you benefit from working three days a week from our modern office space and two days a week working from home. 

You will

·       Support Partners to deliver and exceed revenue targets through identifying improvements to messaging, data, call quality and tariff knowledge

·       Support call listening and coaching programmes to help drive improvements in quality and revenue results

·       Work with Partner Manager and Sales Delivery manager to support with implementation of new data and Marketing campaigns

·       Support internal departments that are impacted by the Outsourced call centre activity with call listening and complaints support

·       Be the principle owner of daily/weekly/monthly reporting of all outsource partner activity for the New Business management team and partners

·       Manage the day to day support of Outsourced Contact Centres including queries around tariffs, process, data and ad-hoc training requests

·       Support the Sales Delivery Manager to develop and implement engagement programmes, incentives and keep in regular communication with partners

·       Build and demonstrate business expertise and contribute to continuous improvement of licensing processes

·       Be the principal owner of audits of Outsourced Contact Centres pipelines

·       Be open to regular travel between partner sites

You will have

·       Experience of developing relationships and managing stakeholders

·       Knowledge of TheMusicLicence and internal systems and processes

·       Experience of telesales or customer service (Ideally)

·       A proven track record of identifying ways to improve results

·       Experience of reviewing results and flagging issues/concerns

·       Experience in call quality review and feedback

·       Competency in Microsoft Office

·       Proficiency in working autonomously and as part of a team

 

If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.

If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.

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