Simply Health Cash Plan
Progression Through Career Pathways
Mental Health First Aiders

New Business Call Agent

Salary £20,486.70
Location Mercury Place, Leicester
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We have an exciting opportunity for a New Business Call Agent to provide an efficient customer focused service through a variety of contact channels, generating new business.

This role is supported by a comprehensive training programme and offered on a hybrid basis working 3 days a week from the office and 2 days from home.

You will :

  • Proactively manage customer contact through a variety of channels (telephone, email, web forms and direct mail) and process new business invoices. This will include:
  • Take inbound sales enquiries and converting to customers
  • Check against the knowledge base for the required tariff information etc where needed to ensure customers are appropriately licenced
  • Verify and gather the relevant information and additional customer information where appropriate
  • Licence customers at the first point of contact where possible
  • Deal with any existing customer queries in an efficient manner and providing the transferring them to the correct department
  • Create leads where needed and ensure the correct Salesforce process is followed to licence each customer
  • Take ownership of your customer through to resolution (licence)
  • Set and complete appropriate tasks and maintain comprehensive notes relating to customer leads / accounts
  • Maintain accurate notes in the CRM system (Salesforce)
  • Use objection handling techniques to proactively resolve any customer queries or objections.
  • Effectively obtain evidence of music usage within the business to ensure customers are adequately licenced and we are maximising revenue
  • Deliver a positive customer experience and proactively contribute to the department’s service standards and customer satisfaction results, ensuring call quality targets are consistently achieved and exceeded
  • Educate and advise customers, positively reinforcing benefits of music to their business, while ensuring that they understand and are adhering to the contractual licensing terms and conditions
  • Demonstrate a positive image of the company, through developing and maintaining effective professional relationships with customers
  • Work co-operatively and supportively with other teams in order to ensure the customer experience is positive and the required revenue targets are met
  • Develop and maintain knowledge of market sectors, in order to support delivery of the revenue targets
  • Develop and maintain knowledge of core licensing processes and procedures including tariffs and Copyright Law

You will be:

  • Educated to at least A Level standard
  • Competent using Microsoft Office 
  • Previous experience of working within a call centre (desirable)
  • Minimum of 1-2 years’ experience in a similar role (desirable)
  • Good verbal communication including a good telephone manner
  • Experience of invoicing and date sensitive account management (desirable)
  • Enjoy working to target
  • Be a great team player

#IND1

If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.

Benefits

Brilliant
Pension

Refer a Friend Scheme (Earn Up To £500)

Cycle To
Work Scheme

Healthy
Food & Snacks

£120 Annual
Music Voucher

Perkbox Giving You Access To Over 4,000 Deals and Discounts

Casual
Dress Code

25 Days Holiday + Bank Holidays (Increases With Tenure)

Modern Office Space With Music Relaxation Areas

The Company

If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.

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Published

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Closing

in X days

{Expiry}